Privacy Policy
How we collect, use, and protect your information.
Last updated: April 29, 2026
Meds Express Pharmacy ("we," "us," or "our") is committed to protecting your privacy and handling your personal and health information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us.
1. Information We Collect
We may collect the following types of information:
- Personal identifiers — name, email address, phone number.
- Health-related information — only what you voluntarily provide through our patient inquiry form (e.g., reason for inquiry, medications).
- Usage data — pages visited, browser type, and IP address collected automatically through standard web analytics.
2. How We Use Your Information
We use the information we collect to:
- Respond to your patient inquiries and prescription requests.
- Provide pharmacy services and communicate regarding your care.
- Improve our website and services.
- Comply with applicable laws and regulations, including HIPAA where applicable.
3. HIPAA Notice
As a pharmacy, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) submitted through this website is handled in accordance with our HIPAA Notice of Privacy Practices, available upon request at our pharmacy location or by calling (469) 366-9367.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Healthcare providers involved in your care, with your authorization.
- Service providers (e.g., email delivery services) who assist us in operating our website, subject to confidentiality agreements.
- Government authorities when required by law.
5. Cookies and Tracking
Our website may use basic cookies to improve your browsing experience. We do not use advertising trackers or sell browsing data. You may disable cookies in your browser settings at any time.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no internet transmission is 100% secure. Please do not submit sensitive medical information through the contact form — call us directly at (469) 366-9367 for confidential matters.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction or deletion of your information.
- Opt out of any non-essential communications.
To exercise these rights, contact us at medsexpresspharmacyrx@gmail.com or call (469) 366-9367.
8. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Meds Express Pharmacy
- 230 W Parker Rd Suite 210-B, Plano, TX 75075
- Phone: (469) 366-9367
- Email: medsexpresspharmacyrx@gmail.com